“As we head into air conditioning season, we will be faced with the same old dilemma of not enough hours in the day. Too many calls and not enough technicians with good diagnostics skills. We start guessing and end up leaving a trail of follow-ups that never get scheduled. Revenue gets left unbilled or never collected. Sound familiar?”

“If we look for the root cause, we will find that over the last decade, there has been a shortage of people getting into our trade. A shortage of new blood means that the years of troubleshooting experience won’t be passed on. It is harder and harder to find technicians that have had the luxury of learning from these senior technicians. Companies are lucky to have one or two of these people on staff to support the new generation. Rarely do companies have the luxury of having two to a truck for service calls. It just doesn’t make financial sense.”

Read the full article here from Glenn Mellors