Online web store accuracy and shipping time standards
Our goal for the Web Warehouse site is to provide instant price data, accurate stock availability and useful product descriptions via the web to ensure a fast, easy transaction for you, our customer. Products displayed online are priced in Canadian dollars (CDN$).
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, infraStruct (formerly Martech) shall have the right to refuse or cancel any orders placed for products listed at the incorrect price without prior notification. infraStruct shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and the order is canceled, infraStruct shall immediately issue a credit to the credit card account in the amount of the incorrect price.
infraStruct aims to ship all orders next business day. Your order will not ship until after your order has been verified and processed by our Inside Sales department. Every effort is made to process all orders within 24 hours after receiving an order, but next-day shipping is not guaranteed. Note that our distribution centers do not process or ship orders on weekends and/or holidays.
Shipping costs are the responsibility of the customer unless a prepaid freight order amount has been negotiated ahead of time between an infraStruct sales representative and the customer.
Online web store return/refund policy
Follow our detailed Product Return Policy to return a product for credit or repair.
Credits to charge cards may take up to 10 business days to be processed after receipt of the returned product. A credit will not begin processing until we have received and inspected the returned product. Items found to be non-defective will be returned to the client at their expense.
We accept no responsibility for products returned without a completed RMA form.
infraStruct makes every effort to provide you with current inventory status and product availability information. An infraStruct item may not always be in stock. infraStruct will accept orders for out-of-stock items. If the item you order is not in stock, it will be placed on backorder and shipped to you when it becomes available. On orders with backordered items, the total shipping charges are included with the first shipment. Shipping charges are non-refundable. A backorder may be canceled at ANY time prior to shipping.
Your personal information
Terms and conditions of use
While Martech Marketing Partnership and its affiliates and subsidiaries (collectively, “Martech” and/or infraStruct ) uses reasonable efforts to ensure all information on this site is accurate and current, your use of this site is at your own risk.
This site is not the authoritative source of information about infraStruct . All content, including these terms and conditions, is subject to change without notice. We suggest you review these terms and conditions each time you access this Web site.
Neither infraStruct , its partners, suppliers, nor any other party involved in creating, producing or delivering the information on this site is liable for any direct, indirect, incidental, special, consequential, punitive or other damages or loss whatsoever, arising out of or in connection with your access to or use of this site. This includes business interruption and loss of use, data, information and profits (regardless of the form of action, including but not limited to contract, negligence or other tortious act). This limitation applies even if infraStruct has been advised of, or foresees, the possibility of any damages occurring.
Without limiting the foregoing, everything on this site is provided to you “as is” without representation, warranty or condition of any kind, either express, implied, or statutory including, but not limited to, implied representations, warranties or conditions of merchantability, fitness for a particular purpose, durability, title, non-infringement of intellectual property rights or inter-operability of products and services.
Use of information
You agree not to use any information on this site or linked to this site in any claims, proceedings, suits or actions against infraStruct , its partners or suppliers.
infraStruct is under no obligation to monitor this site and assumes no responsibility or liability for content changed without our consent.
Links to other sites
Throughout this site, infraStruct provides links to other sites for your convenience. These sites are independent from infraStruct and we do not endorse, control or make any representations, warranties or conditions concerning their contents or links.
It is your responsibility to verify any information contained within linked sites before relying on it. Also, the information contained in the links may be changed or updated at any time without notice. Linked sites may have their own terms and conditions which you should locate and review.
You should assume everything you see or read on this site is copyrighted unless otherwise noted. You are free to use the content for non-commercial purposes provided you do not modify it and provided you retain all copyrights and other proprietary notices contained in the content. You require our written consent to copy or display any portion of the content for redistribution to third parties or for commercial purposes.
The trademarks, logos, service marks and other names and icons identifying products and services on this site are registered and unregistered trademarks of infraStruct and others.
You acknowledge that you have read the infraStruct Privacy Commitment (as it may be updated from time to time). You hereby consent to the collection, use and disclosure by infraStruct and its agents (for the purposes identified in the infraStruct Privacy Commitment) of personal information collected by infraStruct or its agents from you through your use of this site.
infraStruct assumes no responsibility or liability for any damages (including without limitation any damages causes by viruses) to your computer software, equipment or other property in connection with your access to or use of this site or your downloading of any data, text, images, files or other materials from the site.
Right of indemnification
You agree to defend, indemnify and hold infraStruct , its partners, suppliers, affiliates and related companies harmless from any and all liabilities, costs and expenses, including reasonable legal fees, related to any violation of these terms and conditions by you, or related to your use of the site.
infraStruct ‘s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or rights contained in these terms and conditions.
These terms and conditions shall be governed by the provincial laws of Alberta and the federal laws of Canada that apply in Alberta. You agree to be bound by the laws of these jurisdictions. You hereby consent to the exclusive jurisdiction and venue of the courts of Alberta, Canada, for all disputes related to this site.
In relation to all products and services provided by infraStruct hereunder, unless you provide express consent or disclosure is pursuant to a legal power, all information kept by infraStruct regarding you, other than your name, address and listed telephone number, is confidential and may not be disclosed by infraStruct to anyone other than you; a person who, in the reasonable judgment of infraStruct is seeking the information as your agent; another company, provided the information is required for the efficient and cost-effective provision of product or service and disclosure is made on a confidential basis with the information to be used only for that purpose; a company involved in supplying you with products or services, provided the information is required for that purpose and disclosure is made on a confidential basis with the information to be used only for that purpose; an agent retained by infraStruct to evaluate your creditworthiness or collect your account, provided the information is required for and is to be used only for that purpose; or to a public authority or agent of a public authority, if in the reasonable judgment of infraStruct it appears that there is imminent danger to life or property which could be avoided or minimized by disclosure of the information. Express consent may be taken to be given by you where you provide written consent, oral confirmation verified by an independent third party, electronic confirmation through the use of a toll-free number, electronic confirmation via the Internet, oral consent where an audio recording of the consent is retained by infraStruct , or consent through other methods, as long as an objective documented record of your consent is created by you or by an independent third party. For the purposes of the foregoing paragraph, you hereby expressly consent to the collection, use and disclosure by infraStruct and its agents of your personal information to the extent such collection, use and disclosure is authorized under the paragraph entitled “Consent” in these terms and conditions.