Product Return Policy
Which category does your product return fit under?
| Return for Credit: | 30 Day Returns: | Warranty Repair: | Non-Warranty Repair | |
|---|---|---|---|---|
| Product Condition: | New in box | Defective, dead out of box | Damaged, defective unit | Demaged, defective unit |
| Return time: | Less than 30 days since date of purchase: | Less than 30 Days since date of purchase: | After 30 days to end of manufacture Warranty | After expiry of manufaturer warranty |
| Next step: | Return for credit to infraStruct’s Edmotion warehouse with copy of invoice or completed RMA form, 25% restocking fee* | Return for Credit or replacement with completed RMA form | Return for repair with completed RMA form | Return for repair with completed RMA form |
Standard Return for Credit
Products eligible for return:
New-in-box, unused products purchased directly by you from infraStruct.
All product returns must be made within 30 days of the purchase date.
All original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product must be returned.
Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
- Any product not purchased from infraStruct
- Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
- Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
- Any product from which the UPC code has been removed from its packaging
infraStruct cannot accept returns on used or discontinued product.
The customer assumes all shipping costs associated with the return.
A standard restocking fee of 25% will apply.
* Returning non-stock and special order products
* Non-stock and special order products may be returned for credit within 30 days of purchase if the manufacturer agrees to accept the return. If your product was a non-stock or special order item, an additional manufacturer restocking fee may apply.
Defective/Damaged Product Return Policy
infraStruct and our Manufacturers stand behind the products we represent. If a product defect is the result of a manufacturing production and packaging process, a full credit or replacement will be issued.
What is defective product?
All products that are faulty or require service within 30 days of invoice date are considered defective or dead out of box product.
All claims for a defective product must be made within 30 days of invoice date.
Defects due to improper use and application are the responsibility of the customer.
Any replacements shipped to the customer will be invoiced for and credited upon the return of the defective product.
Upon testing the returned product, the replacement product will be shipped to the customer at infraStruct’s expense.
* Returning non-stock and special order products
* Non-stock and special order products may be returned for credit within 30 days of purchase if the manufacturer agrees to accept the return. If your product was a non-stock or special order item, an additional manufacturer restocking fee may apply.
Advance Replacements
infraStruct will ship replacement units in advance of defective units being returned if a request for advance replacement is accompanied by a new customer purchase order or cash payment. Once the defective product has been received at infraStruct, you will be credited in full for the cost of the replacement unit.
Should product testing results prove improper use and/or improper installation by the customer, the product will be repaired under warranty, returned to the customer and no credit will be issued. Advance replacement products cannot be returned if they are opened and used.