Product Return Policy
Which category does your product return fit under?
| Return for Credit: | 30 Day Returns: | Warranty Repair: | Non-Warranty Repair | |
|---|---|---|---|---|
| Product Condition: | New in box | Defective, dead out of box | Damaged, defective unit | Demaged, defective unit |
| Return time: | Less than 30 days since date of purchase: | Less than 30 Days since date of purchase: | After 30 days to end of manufacturer Warranty | After expiry of manufacturer warranty |
| Next step: | Return for credit to infraAIR’s Edmonton or Toronto warehouses with copy of PO and completed RMA form, 20% restocking fee* | Return for Credit or replacement with completed RMA form | Return for repair with completed RMA form | Contact Manufacturer directly |
Standard Return for Credit
Products Eligible for Return:
Products must be new, unused, and purchased directly from infraAIR.
Returns are accepted within 30 days from the purchase date.
All items, including original packaging, manuals, cables, and other accessories, must be included in the return.
Non-Eligible Products for Return:
Products not purchased from infraAIR.
Products with missing, damaged, or unreadable serial numbers.
Products lacking original packaging and accessories, including the box, manuals, cables, etc.
Products with removed UPC codes.
Used or discontinued products are not returnable.
Return Conditions:
The customer is responsible for all return shipping costs.
A 20% restocking fee applies to all returns.
Special Conditions for Non-Stock and Special Order Products:
Returns are possible within 30 days if the manufacturer accepts them.
Additional manufacturer restocking fees may apply.
Warranty within 30 days Defective/Damage Product Return Policy
infraAIR and our Manufacturers stand behind the products we represent. If a product defect is the result of a manufacturing production and packaging process, a full credit or replacement will be issued.